Refund policy

Ready-made parts and premade keyboards

You can return non-custom items, including premade (in-stock) keyboards, within 7 days of delivery.

• A 10% restocking fee applies.
• Items must be unused, unsoldered, complete and in their original packaging.
• You're responsible for the item until it reaches me. If it arrives damaged or with parts missing, the cost of fixing or replacing them comes out of your refund.
• You pay return shipping. Original shipping costs aren't refunded.
• Once the return arrives and I've checked it, the refund goes back to your original payment method within 7 days of the return arriving.

To start a return, contact me with your order number before sending anything back.

Not returnable

• Custom keyboards and anything built to your design
• Custom keycap sets and other made-to-order items
• Services that have already been done (switch swaps, repairs)
• Parts that have been soldered, modified or used

Damaged, wrong or missing items

If your order arrives damaged, or something is wrong or missing, contact me within 7 days of delivery with photos. I'll replace it, fix it, or refund it, with no restocking fee.

International returns

The same rules apply. You also pay return shipping and any duties or taxes. Import fees charged on the original delivery can't be refunded by me.

Custom orders and deposits

Details for custom build deposits and cancellations are shown when you place a custom order.