Shipping policy
Processing times
- In-stock items: packed and shipped within 1–4 business days.
- Custom and made-to-order items (custom keyboards, custom keycap sets) ship when they're finished. You can follow every build on the Queue page, and the typical lead time is shown on the home page and the product page.
Carriers
I ship with USPS, UPS and FedEx, depending on the size, weight and destination of your order. Shipping options and costs are calculated at checkout. You'll get a tracking number by email as soon as your order ships.
International shipping
I ship internationally wherever I'm allowed to. I currently can't ship to countries in the European Union. If your country is available at checkout, I can ship there.
- Duties, taxes and import fees are not included in the price or shipping cost. They're charged by your country's customs when the package arrives and are paid by you.
- Delivery times vary by country and customs processing, and customs delays are out of my hands.
- If a package is refused or returned because import fees weren't paid, the original shipping and the return shipping are deducted from any refund.
Wireless keyboards and batteries
- Within the US, wireless keyboards ship with their batteries installed.
- International orders ship without batteries because of carrier rules on shipping lithium batteries. I'll tell you exactly which battery to get, so you can buy one locally and plug it in.
Addresses
Please double-check your address at checkout. If a package is lost or returned because of an incorrect address, re-shipping is at your cost. If you spot a mistake, contact me right away. If your order hasn't shipped yet, I'll fix it.
Lost or damaged packages
If your package arrives damaged, or something is missing, contact me within 7 days of delivery with photos, and I'll make it right. If tracking stops moving or a package seems lost, get in touch and I'll open a claim with the carrier.